If you are not satisfied with FileFinder service contact us within 7 days of your purchase to receive a refund. Refunds requested more than 7 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase. If you are issued a refund, it should appear on your credit card statement within 48 hours. Upon receiving your refund you must stop using FileFinder service. FileFinder reserves the right to disable, block your account, ip adress, Name, E-mail in our filefinder system for the refund. The FilFinder refund policy applies only to service purchased directly from sharing-files.com. If your software or service was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor. To return your product, please contact our support team. Additionally, our order support team is here to help 24/7. Please contact us at http://sharing-files.com/support.html